Introducing VSP Vision Care

Call 1-800-877-7195 for Member Service
Mon. – Fri. 5 a.m. – 8 p.m. PST
Weekends 7 a.m. – 7 p.m. PST

Visit vsp.com to register for online service


Starting January 1, 2016, vision benefits will be administered by VSP Vision Care.

With VSP Vision Care, you have the option of using a nationwide network of independent optometrists and ophthalmologists when you need an eye exam, eyeglasses or contact lenses.

You are not required to use a VSP provider to receive benefits under this new plan. However, your out-of-pocket costs will be substantially lower when you receive your vision care and hardware from VSP providers.



Using your VSP vision plan

If you’re eligible for vision benefits through the Carpenters Health and Security Plan, your VSP Vision Plan is set up and ready to use. Here’s how to get started.

Step 1: Create an account at vsp.com.
As a registered user, you’ll be able to look up your eligibility and benefits information. You’ll find articles on eye care and health, as well as money-saving offers available to VSP members. The VSP website is also the best way to search for network providers.

  • To register, enter the ID number from your Aetna card (including the W) or your Express Scripts® prescription card.
  • Enter the participant's first name, last name and date of birth.
  • The VSP website permits only one registration per family. All family members will share the same username and password.

Step 2: Choose your provider.
Remember, your out-of-pocket costs will be lower with a VSP provider. There will be less paperwork, too, because there are no claim forms to fill out and send by mail.

  • To locate a VSP provider, visit vsp.com or call 800-877-7195.
  • Costco members: You're eligible for the in-network benefit when you purchase eyeglasses or contacts at Costco Optical. Vision exams offered at Costco are available from an independent optometrist working inside or near the optical department. Most of these optometrists are contracted VSP providers, but it's recommended that you verify this with the doctor prior to getting an eye exam. If the optometrist is not a VSP provider, the out-of-network benefit will be applied to the cost of the exam. Regardless of the doctor's network participation, the eyeglasses and contacts purchased at Costco will be eligible for the in-network benefit shown in your VSP Vision Care plan summary.

Step 3: Schedule an appointment.
If you're seeing a VSP provider, just tell the office staff that you have VSP and provide the last four digits of your Aetna ID number (from your Aetna card) or the last four digits of your Express Scripts® Prescription ID Card. Dependents will also need to provide their first name, last name and date of birth.

  • A network provider will submit your claim directly to VSP and receive payment in return. The provider may request payment for the portion not covered at the time of service.
  • A non-network provider may not be willing to accept assignment of benefits and/or submit your claim to VSP. In this situation, the patient will have to pay the provider at the time of service, complete a claim form and mail the form to VSP for reimbursement. Claim forms are available at vsp.com.



VSP Member Service

Beginning Jan. 1, 2016, contact VSP Member Service (800-877-7195) for assistance with eligibility, benefits and claims. Online service is also available at vsp.com.

  • The Member Service representative will ask for your Aetna ID or Carpenters ID, so it’s a good idea to have it ready before calling.

For assistance with a claim prior to Jan. 1, 2016, contact Carpenters Trusts.