Summary Plan Description

Telehealth Consultations

90% Network and 80% Non-Network

Benefits are provided for telephone or online consultations with a covered provider for treatment of certain medical conditions requiring immediate but non-emergent care such as cold or flu symptoms, allergies, urinary tract infections, bronchitis, ear infections, and certain skin conditions. These services are subject to the annual deductible, the office visit copayment and coinsurance. To be covered, the medical consultation must be:

  • Online or by telephone.
  • A live discussion or video exchange with ongoing participation by the patient and the provider throughout the visit.
  • Diagnostic and treatment focused.

Routine calls with your physician's office are not covered.